Yellow Bird Project : FAQ: Frequently Asked Questions

What the FAQ?

What forms of payment do you accept?: You have two options. You can either pay directly on our site with your Visa or Mastercard or you can checkout using your Paypal account, in which case you can use any payment method offered by Paypal.
Do you accept International orders?: Of course we do! In fact, international orders make up a substantial portion of our business. YBP’ers come from all around the globe.
Where are you products shipped from?: All our merchandise is shipped from our warehouse in Plattsburgh, New York located at:
12 Nepco Way
Plattsburgh, New York
12903
United States
What currency is your merchandise sold in?: All prices are in USD.
Why has no one responded to my customer service email?: We strive to reply to your emails within 24 hours, however, during our busiest times it may take up to 3 business days to respond. We appreciate your understanding and patience!
What are some advantages to setting up a YBP account?: To speed up future transactions, your billing and shipping information will be saved. You can log in and track your past, pending and shipped orders. You can upload personal pictures of your YBP tees, and even display some personal information (such as your website, etc) to other members of the YBP community.
Do I need an account to place an order?: Nawwww! Simply click guest checkout at the start of the checkout process and voila, a quick and simple checkout process.

What is your Return Policy?: Please see our Returns Page
Do I have to pay to send back a wrong or defective item?: If you received a defective or wrong item, we will reimburse you for the return shipping. Please include the shipping receipt and send it back to us. With the receipt included, we will reimburse you for the cost of shipping the item back to us via regular mail. Unfortunately, we will not reimburse for express shipping, so be sure to send it back via regular mail. The original shipping cost is non-refundable.

About Our T-Shirts + Hoodies?: We print all of our designs on American Apparel blanks. This means 100% quality, and 100% sweatshop free. The designs are then silk-screened to the finest quality in downtown Montréal.
Which AA styles do you use?: Unisex t-shirts: 2001,BB401,TR401
Women’s t-shirt: 2102, BB301, TR301
Unisex Hoodie: 5495
You can find out more information about Americal Apparel on their website
What are your recommended washing instructions?: To avoid any kind of shrinkage, we recommended you turn your t-shirt inside out, machine wash on cold, and then hang dry. Not only does hang drying help the environment, but it's also good for your YBP gear!
What size t-shirt/hoodie am I?: Checkout our size chart here