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Frequently Asked Questions

Ordering, Shopping & Site Information

Why am I ordering in USD when Trekstock is a UK charity?
Whilst we find our feet with the Yellow Bird Project family, we have decided to keep the majority of printing and packaging operations in the US, but consolidate all Trekstock merchandise into one shop - this helps us save on costs and ultimately raise as much money as possible for young adults living with cancer. The displayed GBP price is based on current exchange rate, however we cannot ensure it is perfectly in line with that of your bank. Therefore please expect a difference of up to £1 appearing on your statement. 
What forms of payment do you accept?

You have two options. You can either pay directly on our site with your Visa or Mastercard or you can checkout using your Paypal account, in which case you can use any payment method offered by Paypal.

Do you accept International orders?

Of course we do! In fact, international orders make up a substantial portion of our business. YBP’ers come from all around the globe.

Where are you products shipped from?

All our merchandise is shipped from our warehouse in Plattsburgh, New York located at: 12 Nepco Way Plattsburgh, New York 12903 United States

Why has no one responded to my customer service email?

We strive to reply to your emails within 24 hours, however, during our busiest times it may take up to 3 business days to respond. We appreciate your understanding and patience!

What are some advantages to setting up a YBP account?

To speed up future transactions, your billing and shipping information will be saved. You can log in and track your past, pending and shipped orders. You can upload personal pictures of your YBP tees, and even display some personal information (such as your website, etc) to other members of the YBP community.

Do I need an account to place an order?

Nawwww! Simply click guest checkout at the start of the checkout process and voila, a quick and simple checkout process.


What is your Return Policy?

Please see our Returns Page

Do I have to pay to send back a wrong or defective item?

If you received a defective or wrong item, we will reimburse you for the return shipping. Please include the shipping receipt and send it back to us. With the receipt included, we will reimburse you for the cost of shipping the item back to us via regular mail. Unfortunately, we will not reimburse for express shipping, so be sure to send it back via regular mail. The original shipping cost is non-refundable.

Product Information & Sizing

About Our T-Shirts + Hoodies?

We print all of our designs on American Apparel blanks. This means 100% quality, and 100% sweatshop free. The designs are then silk-screened to the finest quality in downtown Montréal.

Which AA styles do you use?

Unisex t-shirts: 2001,BB401,TR401 Women’s t-shirt: 2102, BB301, TR301 Unisex Hoodie: 5495 You can find out more information about Americal Apparel on their website

What are your recommended washing instructions?

To avoid any kind of shrinkage, we recommended you turn your t-shirt inside out, machine wash on cold, and then hang dry. Not only does hang drying help the environment, but it's also good for your YBP gear!

What size t-shirt/hoodie am I?

Checkout our size chart here


Tell me everything there is to know about shipping!

No problem. Click here to find out everything.