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Returns

We want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange, refund or credit. All returns must be made within 60 days of placing your order. We do not accept returns or exchanges after the 60 day period.

If you would like to return an item please email info@yellowbirdproject.com and await instructions. 

Please note, the safest way to do an exchange, is to go ahead and order the new size/style you want on the website. Then, as soon as we receive your original product, we will refund your original purchase. This avoids the scenario of your product running out of stock while your exchange is mailed in. 

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If you received an item which was defective or wrong, then we will reimburse you for the return shipping. Please include the shipping receipt and send it back to us. With the receipt included, we will reimburse you for the cost of shipping the item back to us via regular mail. Unfortunately, we will not reimburse for express shipping, so be sure to send it back via regular mail. The original shipping cost is non-refundable.

Items that were purchased at a discount, on sale, or with a coupon-code are eligible for exchanges only and not refunds.

Check out more helpful answers in our FAQ

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