We want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange, refund or credit. All returns must be made within 60 days of placing your order. We do not accept returns or exchanges after the 60 day period.
Please mail back your items to:
Yellow Bird Project
c/o The Northeast Group
12 Nepco Way
Also, please mark sure that in the envelope, you mark down and indicate if you would like an exchange or a refund. If you would like an exchange, make sure to mark the new style and size that you would like. Please also make a note of your order number.
Please note, the safest way to do an exchange, is to go ahead and order the new size/style you want on the website. Then, as soon as we receive your original product, we will refund your original purchase. This avoids the scenario of your product running out of stock while your exchange is mailed in.
If you received an item which was defective or wrong, then we will reimburse you for the return shipping. Please include the shipping receipt and send it back to us. With the receipt included, we will reimburse you for the cost of shipping the item back to us via regular mail. Unfortunately, we will not reimburse for express shipping, so be sure to send it back via regular mail. The original shipping cost is non-refundable.
Items that were purchased at a discount, on sale, or with a coupon-code are eligible for exhcanges only and not refunds.
Check out more helpful answers in our FAQ